- Good privacy.
- No fixed odds.
- No live betting.
- Small range of bets.
- Slow bet resulting.
- Variable customer service accuracy.
OneHash is the biggest crypto mutual betting service. That means all bets on a market go into a pool, then OneHash takes 5.3% of the pool as their cut, then distributes the other 94.7% to the winners.
This means there are no fixed odds, you don’t know how much your payout will be until betting has closed at the start of the event. It also means there is no live betting.
Mutual betting is not as good for the bettor as fixed odds, unless the pool provider only takes a tiny cut from the pool, it would need to be less than 2%.
OneHash has a clear, open and attractive design although it is a bit too busy.
The differences caused by the mutual betting model take a bit of getting used to. For example, OneHash displays the pool total, number of bets and average bet for each market. When you go to make a bet without an account there is nowhere to put your stake because you send your stake as a transaction.
Regular sportbook users are not used to any of that, but you can manage.
The standard at all sportsbooks is to list events in time order. On OneHash you have the option to do that but by default events are displayed as square cards, ordered by popularity, which we don’t like.
Bet resulting is slow, it took five hours for our German Bundesliga bet to get paid out. One Indian Premier League cricket bet we had took four days to be settled. We chased the customer service teams on multiple occasions but were told they would get back to us as soon as possible. No one did ever get back, and four days to settle a bet isn’t acceptable.
Sportsbook's overround: 5.3%
50:50 equivalent: 1.9
The good thing about OneHash’s odds are that there is the same overround of 5.3% on all betting markets. Including obscure bet types in small events that are a long way in the future. On most sportsbooks those would be given a higher overround.
Range of bets
Range of sports, leagues and events: Medium. All the big obvious sports and leagues are there but not the less popular ones.
Range of bet types per event: Smaller than most.
The thing is mutual betting is useless on betting markets with no liquidity, so they don't offer less popular sports and event types.
There is no live betting given that it is not suited to the mutual betting model.
Unique deposit addresses: Available.
Confirmations before bet: 2.
Withdrawal time: A few hours or more.
Player to player transfer: Not available.
Customer service channels available: Live chat and on site submission. The chat pops up when you open the site with a prompt asking if you need assistance.
Speed of replies: Live chat takes a few minutes to reply.
Accuracy of replies: Variable. We did have to ask on two separate occasions when our Indian Premier League cricket bet would be settled and paid out. Each time we had a generic response (as shown below) followed up with the agent saying they would chase it. We didn't ever hear back, although the bet was eventually settled - albeit four days after the match.
Real life customer service test
Question: Hi, my bet has been pending payout for almost a day now, can you tell me why that is?Answer:
Evaluation of the match result and sending winnings usually takes several minutes. Sometimes it may take a bit longer, especially when potential delays from the bitcoin network are taken into account. We will check why it is taking so long though.
Privacy and security
Information required at signup: Email address but you can bet without even signing up.
2 factor authentication: Available.
100% first deposit bonus up to 1000 m฿ released into your account gradually depending on play.
The bonus is awarded for each bet with final multiplier higher or equal to x1.1 and the amount of the bonus is a percent of the multiplier until the value of x10: for a bet on x1.1 you get 1.1%, for a x2 you get 2%, for x3.143 you get 3.143% and for x10 and over you get 10% bonus.
We think this is too complex for a deposit bonus and is a bit off-putting when considering betting with OneHash.
If OneHash would lower their cut from 5.3% to 1% I would use and recommend it. I think if they did lower their edge to 1% they would get more than 10 times the volume and therefore make more money overall.
As it is, the mutual model gives no benefit to the bettor compared to the top ranked sportsbooks listed here.Visit OneHash