What is KYC and Why is it Important?

KYC, is a crucial process that gaming platforms use to establish and verify the identity of their customers. It is important in preventing illicit activities such as fraud and money laundering. KYC helps in verifying the age and location of users to prevent underage gambling and ensure responsible gaming practices. Gaming platforms need to assure their users that their KYC processes aim to prevent money laundering, ensure fair and transparent online gaming practices, stay compliant with regulations, offer a seamless and user-friendly experience, and protect minors from accessing age-restricted content. Let’s dig deeper.

  • Complying with legal and regulatory requirements: KYC protocols are mandated in the gaming sector by legal and regulatory agencies such as the UKGC, GLA, and MGA to prevent money laundering, terrorism funding, and other illegal acts. As a step toward compliance, all organizations regulated by such authorities must check their users’ KYC information.
  • Preventing underage gambling: Ensuring that underage individuals do not participate in gambling is a critical part of ethical gaming practices. To achieve this, gaming platforms use KYC to verify the age of users through identity checks and document verification.
  • Detecting and preventing fraud and identity theft: KYC serves as a strong deterrent to fraudulent operations and identity theft. Gaming platforms can discover anomalies and irregularities that may suggest fraudulent behavior by thoroughly confirming the identities of platform users. This proactive technique protects gamblers and the platform from financial crimes.
  • Ensuring responsible gaming: Platforms can promote responsible gambling by implementing measures such as age restrictions and expenditure limits, as well as monitoring users’ spending habits and play frequency through identity verification. Such measures can help prevent underage gambling and support users who have voluntarily chosen self-exclusion. These practices ensure that individuals seeking to manage their gambling behavior receive the necessary support and safeguards.
  • Maintain seamless user experience: While it’s crucial to have robust KYC processes in place to ensure compliance and security, they play a significant role in creating a seamless user experience. By implementing streamlined and user-friendly KYC procedures like quick verification processes and simplified document submission, verified users access the platform and carry out transactions without any unnecessary obstacles, thereby contributing to an enjoyable gaming experience.

The three components of KYC

The CIP: When the casino asks for a copy of your ID

To ensure that customers are who they say they are, the Customer Identification Program (CIP) requires both gambling platforms and financial institutions to verify their identity. This is accomplished by having customers provide their government-recognized name, residential address, date of birth, and government-issued identification number. Individual customers verify their name, date of birth, and identification number by submitting a scan of a valid national ID, driver’s license, or passport. To confirm one’s residential address, a recent utility bill or bank statement with the customer’s name and address is suffice.

The CDD: Customer Due Diligence

The following step after confirming a customer’s identity is to do Customer Due Diligence (CDD) to establish their risk level and trustworthiness. This entails assessing data from a range of sources, including customer-supplied info, sanctions lists, publicly available data, and private data sources. CDD is classified into three levels:

  • Basic
  • Simplified
  • Enhanced Due Diligence

Regulators specify the necessity for EDD but do not identify the specific procedures to be followed. It is up to individual gaming institutions to determine the acceptable amount of risk. CDD assists regulated businesses in protecting themselves from abuse for illegal activities. Clients regarded to be at high risk often undergo Enhanced Due Diligence (EDD) inspections, whilst those deemed as low risk undergo Simplified Due Diligence (SDD).

The CM: Continuous Monitoring

Customer Monitoring (CM) is a continuous monitoring and enhanced due diligence (EDD) of a customer’s account with the goal of detecting and preventing fraudulent actions such as money laundering and identity theft. It is critical to recognize that even if a customer is initially onboarded as a low-risk client, their activities and conduct must be consistently monitored to ensure that their risk status is routinely updated. This is crucial because circumstances can change rapidly, and ongoing vigilance is necessary to detect suspicious activity. In case of any suspicious activity, risk teams must conduct enhanced due diligence and comply with local laws and regulations. This may include the requirement to file a Suspicious Activity Report (SAR) in accordance with regulatory laws.

Triggers for KYC Checks for Existing Customers

Existing customers may be subject to KYC checks under various circumstances, including:

  • Large withdrawals or deposits: In the event of larger than usual transactions, gambling platforms may conduct a Know Your Customer on existing clients. This is to ensure the legitimacy of funds during huge deposits and to verify the customer’s identity during large cashouts.
  • Frequent or significant account activity: Any unusual or suspicious activity such as sudden increase in transactions in your account may trigger a KYC review to detect any potential money laundering or fraudulent behavior.
  • Change in personal details: Any changes to personal information, such as a change of address or name, may necessitate a KYC check in order to update and authenticate the customer’s information.
  • Suspicion of fraudulent activity: If there are any indications of suspicious or potentially fraudulent behavior, it may be necessary to conduct a KYC check. This is done to investigate the customer’s activities and ensure that any potential criminal activities are prevented or neutralized.
  • Random compliance checks: To maintain continuous compliance with rules and to monitor user activity for any possible dangers, gaming platforms may conduct random or periodic KYC checks.

What is the Difference Between KYC and AML?

KYC (Know Your Customer) and AML (Anti-Money Laundering) are significant financial regulations concepts. While they are connected, they are not the same. KYC is largely concerned with validating individual clients’ identity and ensuring they are who they claim to be, and have attained the legal gambling age. AML, on the other hand, is concerned with financial transactions and the prevention of money laundering and other financial crimes. KYC is an important component of AML processes that financial institutions employ to collect customer information and verify their identities. Companies must implement AML safeguards to avoid financial crimes such as money laundering and terrorism funding. While KYC is a component of AML, it focuses on the actions that businesses participate in to examine and vet their client connections, whereas AML encompasses a larger variety of procedures that businesses use to detect money laundering across the firm.

How to Speed Up the KYC Process?

  1. Clarity and validity of documents: It is important to provide clear and easily readable scans or images of the documents. It is also crucial that the documents are current and have not expired. For example, a valid proof of address document should not be older than 180 days, and in some cases, 90 days.
  2. Submit all required documents at once: To expedite the process and minimize the need for multiple rounds of verification, it is highly recommended to submit all required documents at once.
  3. Verify the accuracy of the information provided: It’s important to ensure that the information provided matches the details on identification documents. Inaccurate or inconsistent information can cause delays in the verification process.
  4. Contact support team for any assistance: If you have any queries or encounter any issues, please contact the support team for assistance. Prompt communication can aid in the settlement of issues and promote a smooth verification process.
  5. Stay alert: It’s possible that the verification team may ask for more information from you. It is recommended that you check your account regularly for updates on the status of your verification. In case the team requests additional information, it’s important to respond promptly to prevent any unnecessary delays.


KYC, or Know Your Customer, is a crucial aspect of online gambling security. It involves a multifaceted process that ensures compliance and user satisfaction. It’s important to note that KYC is different from AML, or Anti-Money Laundering, but they are interconnected yet distinct roles in financial regulations. KYC checks are triggered by various scenarios for existing users, emphasizing the platform’s commitment to transparency, security, and regulatory adherence. To expedite the KYC process, submitting clear, valid documents, ensuring data accuracy, and prompt communication are key. KYC is not just a compliance measure but a commitment to user safety, ethical practices, and an uninterrupted gaming experience. Always stay informed of your platform’s KYC policies to stay secure and enjoy seamless gaming.

Q&A Session

The duration varies but typically takes a few business days. Timeliness depends on the accuracy of submitted documents and staff workload.

Yes, we take data security seriously and employ advanced encryption methods to protect your information.

KYC is mandatory to ensure legal compliance. You won’t be able to transact without completing this process.

Typically, a valid government-issued ID, proof of address, and any payment method used for transactions.

If your KYC is rejected, we’ll provide guidance on what needs to be corrected. You can resubmit the required documents for verification.

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Eugene Abungana

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I have worked with several companies in the past including Economy Watch, and Milkroad. Writing for BitEdge is highly satisfying as I get an opportunity to share my knowledge with a broad community of gamblers.

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Updated on 21/02/2024