- Bad odds
- Excessive Identity checks
- Turnover requirements
Roobet is a well-known and popular casino with a new sportsbook. Most of what they do well is ruined by poor odds and a 50% turnover requirement on deposits before you can withdraw your own money. That means if you deposit 100 m฿ you have to bet 50 m฿ before you can withdraw.
Apart from out of focus icons the desktop site looks good on a newer mac but we experienced bugs on an older PC.
50:50 equivalent: 1.83
Range of bets
Range of sports, leagues and events: Large. Lots of leagues available across a range of sports.
Range of bet types per event: There is a large range of different bet types per game.
Roobet’s live betting is a stripped back version of other sportsbook’s offerings. The stats on display are basic with only goals and cards shown. There is no interactive pitch informing the bettor who has the ball or is attacking. It’s also lacking a cash out feature which other crypto sportsbooks offer.
Bets take a long time to process which is problematic but the odds changes are dealt with well and the markets don’t remain suspended for long periods.
Unique deposit addresses: Not available.
Confirmations before bet: 1-3.
Withdrawal time: Anywhere from 10 minutes to 3 hours.
Player to player transfer: Available.
You need to wager 50% of your deposit before you’re able to withdraw. There’s no minimum deposit amount while the minimum withdrawal amount is $10. The support agent was unsure of the max withdrawal amount – “It changes as the team set it each day. It will be high though.”
Customer service channels available: There is a live chat and a support email address hidden in the terms and conditions page.
Speed of replies: Live chat replies instantly 24/7. Our emails took about 12 hours to be replied to.
Accuracy of replies: Usually very good, support staff are well trained and knowledgeable, although there are exceptions. Explanations are usually detailed with links for further reading, if required.
Real life customer service test
Question: Is KYC required at Roobet?Answer:
Thank you for taking the time to reach out to support regarding your profile completion.
With Roobet being a highly ranked online casino, we must be compliant with laws and regulations. Therefore, each player is required to complete account verification level 1 at this time.
Account verification level 1 is basic KYC (Know Your Customer), this requires you to complete your full name, date of birth, telephone number, address and country of current residence.
We thank you for your cooperation on this matter and for being a loyal player at Roobet.
Notes: Live chat replies are quick and straight to the point.
Privacy and security
Information required at signup: Username
2 factor authentication: Available.
Roobet request access to your geolocation when you try to make a deposit, without your geolocation verification your account will be in ‘affiliate mode’ which restricts you from depositing, betting and tipping.
You’ll also need to fill out an extensive KYC list that consists of 3 levels:
- Name and address.
- Proof of address and identity.
- Supporting documentation for your source of funds.
Bettors in the following countries are geo-blocked by Roobet:
- American Samoa
- Bonaire, Sint Eustatius and Saba
- French Guiana
- French Polynesia
- Puerto Rico
- Sint Maarten (Dutch part)
- Venezuela (Bolivarian Republic of)
- Northern Mariana Islands
- United Kingdom of Great Britain and Northern Ireland
- United States of America
- Virgin Islands (U.S.)
There are no standard sportsbook bonuses, but they will email you one-off promotions from time to time.
Roobet have poor odds and live betting is slow. The site is not always easy to use and you will have to turn over 50% of your deposit before you can withdraw your own funds.More sportsbook reviews