Phantom Wallet Review

Purchasing via Moonpay was seamless, as the service supports card, Apple Pay, and bank transfers.

• I mainly purchase using Apple Pay since I’m using the mobile app.
• Each time, the coins hit my wallet within seconds, so long as the payment is successful.

Unfortunately, I didn’t find any withdrawal option on the App.

• Specifically, I intended to withdraw my USDC to PayPal, and after searching for about 10 minutes, I couldn’t locate a button for it. Undoubtedly, this was a significant drawback during my review.
• The only alternative was to send the coins to a different wallet that supports FIAT withdrawal.

Regarding fees, I encountered Solana priority charges when using coins on the SOL blockchain.

Notably, the cost isn’t fixed but varies depending on the transaction and network conditions. Nevertheless, when I bought coins via the Polygon or Ethereum blockchain, fees were more or less nonexistent.

How Was My Deposit Process?

Thanks to the intuitive and fast-loading interface, my deposit process via the the wallet app was convenient.

As I mentioned earlier, the wallet doesn’t support FIAT withdrawal. So, when I receive my online gambling winnings in my wallet, I directly spend them on other sites that allow crypto payments or transfer them to a different wallet provider if I need FIAT.

Troubleshooting – Step-by-Step Guidelines

I didn’t experience many issues while using Phantom, but the few I came across were relatively easy to resolve. If you sign up on the app, you may also encounter these minor hassles. So, I’ll explain the process I took to fix each one to guide you.

I didn’t experience many issues while using Phantom, but the few I came across were relatively easy to resolve. If you sign up on the app, you may also encounter these minor hassles. So, I’ll explain the process I took to fix each one to guide you.

1️⃣ Wallet Not Opening

On a few occasions, I noted my wallet app refused to open. Well, it wasn’t always serious because, more often than not, it was due to my network. So, all I had to do was ensure my mobile data was active.

However, from my research, users of Chrome sometimes experience this problem. If not caused by the network, the general resolution is to uninstall and reinstall the app or extension.

2️⃣ Connectivity Issues

This is another issue I noted is caused mainly due to poor network connection. As a result, the fix for me was to refresh my mobile data. Perhaps you may use the extension instead of the app. If that’s the case, one fix I came across was deleting browser cookies.

3️⃣ Funds Not Showing

It’s challenging not to panic if you launch your crypto wallet and do not find your funds. I must say this didn’t happen regularly with Phantom Wallet. I can only count one occasion, and it was due to my app requiring an update. So, all I had to do was visit the Apple App Store, search for Phantom Wallet, and hit the Update button.

4️⃣ Transaction Issues

Like any other online service, Phantom Wallet sometimes experiences downtime when the Solana network is congested. During such situations, I experience transaction delays or failures. My resolution each time is to wait until the network is free again.

From my research, I noted that some users also encounter transaction issues due to insufficient funds in their wallets to cover transfers and associated fees. This is standard, so I won’t fault Phantom Wallet for it.

Before submitting any transaction, I always verify that the funds in my wallet are more than enough to cover all expenses.

My Perspective on Different Wallets

As a crypto gambler, I use various wallet apps, so if you’re interested in knowing how this one compares to other options, I’ll provide a quick comparison.

Trust Wallet

• Trust is a greatly popular wallet, so I wasn’t surprised that it has many top-notch features.
• With Trust Wallet, I was able to access over 250,000 crypto coins and tokens and 65 blockchains, so Trust Wallet is the better option in terms of variety.
• That said, I still rate the Phantom’s quick onboarding process over that of Trust Wallet

Exodus Wallet

• Based on my first-hand experience, Phantom Wallet and Exodus Wallet are similar.
• Considering the interface and design, both are primarily focused on the Solana blockchain.
• In terms of compatibility, Exodus comes on top.
• Via my Exodus Wallet, I was able to swap between thousands of coins and tokens across 50 blockchain networks.

Customer Support: A Step-by-Step Process

I could request support using the Help & Support option on the main menu via the Phantom app. If you click the option, you’ll be redirected to the website.

• In other words, there’s no in-app support.

After redirecting to the website, I found a chat option at the bottom right, but clicking it introduced me to a chatbot.

• There were no actual agents to assist nor an option to get the attention of one.
• When I inquired from the bot to contact a real agent, I was asked to submit a ticket.

Subsequently, I followed the bot’s prompt to submit a ticket. You can also skip the chat and do this directly.

• It demands extensive details, with up to eight compulsory sections to fill out before submission.
• I was instructed to enter my name and email and select an issue.
• Afterward, I created a subject for the ticket and entered the message.

💡Note that the more details you enter in the message, the better the agents can assist.

• The bot then asked me to select my platform – mobile app or extension — and I chose the app option.
• At that point, I felt the procedure was becoming too long.
• But that wasn’t the end of it. I still had to select my mobile device type, app version, blockchain network, and other details before submitting the ticket.

It’s worth mentioning that some of the latter information can be skipped.

Overall, I don’t have high ratings for the wallet’s customer service. More often than not, I scout the knowledge base and community forum for resolutions rather than directly reaching out.

License and Security – Is Phantom Wallet Safe & Legit?

Yes, I can say first-hand that Phantom Wallet is safe and legit. The platform began in 2021 and has stayed transparent throughout the years.

Like any other reliable crypto wallet, Phantom uses top-notch encryption to protect user data. Plus, while using the app, I found the option for biometric security to be very dependable.

Based on my research, Phantom Wallet is currently operated by a team of Web3 natives.

To throw light on the platform’s transparency, I think it’s the first time I have found details on every single team member on the About page of an official website.

In terms of licensing, I didn’t get specific details, but that’s typical since the service is a wallet – not a gambling site.

From the terms of service page, I noted that Phantom Wallet mainly abides by US laws regarding how it manages data. In my opinion, it’s a big plus, considering how strict the US regulations regarding data protection are.

Restricted Countries

While the platform is widely available, I found that the wallet’s terms state a number of countries where users are not permitted to register.

If you are from, or currently resident in, any of the following jurisdictions, you cannot use their services:

• Cuba
• Iran
• North Korea
• Sudan
• Syria
• Any country subject to an embargo by the United States
• Any country subject to UN Security Council Resolutions
• Any country subject to HM Treasury sanctions

You should also check the laws where you live to determine whether using the wallet service is permitted by law and what age you need to be to do so.

Did I Have Any Problems Using Phantom Wallet?

Yes, I had minor issues with the wallet, particularly when swapping tokens. By default, the slippage is at 0.3%, but I sometimes want to experiment with higher at 0.5% or 1%.

However, such swap transactions with higher slippage percentages usually fail. When I made some inquiries, I noted that the transactions fail whenever the swap price changes more than the slippage.

The fix was simply to use the lower 0.3% slippage, which I eventually resorted to.

Do I Recommend Phantom Wallet?

I can recommend the wallet for crypto gamblers, but it largely depends on your preferences.

If you use Solana, then the platform is perfect. I also find it dependable for Ethereum and Polygon. If you use a different blockchain, you won’t fare well with it.

The BTC option is still in Beta, so I won’t rely much on the wallet to transact with the king of the market.

Besides supported blockchains, I believe the wallet can work on its customer support to provide real-time live chat. That said, it’s possible to get dependable help from the knowledgeable base and community forum.

On the brighter side, I applaud its lightweight apps and browser extensions.

The platform natively supporting NFTs and Web3 is also a significant plus, and you can get started in seconds.