- Good range of cryptos.
- Good privacy.
- Good odds.
- Bad customer service.
- Buggy and unreliable.
- Bad mobile experience.
Betcoin don’t have the most aesthetically pleasing websites which does need improving – as does their customer service. Having said that, they do offer a wide range of sports and markets at good odds.
Betcoin’s sportsbook is a bit clunky and disjointed. There are some frustrating bugs and moments of poor user experience.
The website itself feels a bit messy and overwhelms the bettor with information upon arrival. Individual sports are organised by days, so if you click on basketball you only see the matches that are taking place today. That’s fine for sports with regular events (e.g. tennis, soccer etc.) but can make it seem as though they don’t have any odds available on less frequent sports, or means major leagues aren’t displayed straight away. In our opinion, this isn’t the best way to display matches.
The betslip seems unnecessarily complicated and takes a little while to get your head around. For example, on mobile the in-play display hides on the betslip which seems strange.
Sportsbook's overround: 5.61%
50:50 equivalent: 1.89
Betcoin’s odds are good. They tend to have an overround of around 4-5% on most major sports. This does creep up to around 6% on smaller events, but is still a respectable edge.
Range of bets
Range of sports, leagues and events: Large. Lots of leagues available across a range of sports.
Range of bet types per event: Large. 130+ markets on major soccer matches, with 40-50 markets on NBA and NFL matches.
Betcoin’s live betting is not bad except for random bugs. You get live scores and game stats on a wide range of events. The esports live betting is really good, there are live streams with great commentary on all the big leagues.
The game stats are tucked away on the right hand side, and could be a bit more prominent. Having said that, the depth of stats and information given is good.
Unique deposit addresses: Available.
Confirmations before bet: 1.
Withdrawal time: Around half an hour.
Player to player transfer: Not available.
Withdrawals require email confirmation.
There is slight confusion on the withdrawal page, where you have to enter your withdrawal amount in milibits. However, the form asks for your amount in Bitcoin.
Customer service channels available: Live chat and tickets.
Speed of replies: Live chat responses are instant. Tickets generally take around an hour.
Accuracy of replies: Not great. Staff want to answer as many questions as possible in as short a time as possible, rather than really understanding the customer's request. We were giving incorrect information multiple times. Rather than offering solutions they very often instruct you to create a ticket about the problem.
Real life customer service test
Question: What happens with NHL hockey moneyline bets if the game ends in a draw and is won in overtime or in a penalty shootout?Answer:
Usually the score is taken in the full time without the overtime. Is you bet on draw you win. If you bet otherwise you lose.
Notes: As well as containing spelling and grammar errors the above answer is incorrect. All Betcoin NHL markets include over time and the draw is not an option. We made a follow up question and were ignored with no response at all! We were also given incorrect information on how many confirmations deposits need before play.
Privacy and security
Information required at signup: Email address.
2 factor authentication: Available.
Bettors in the following countries are geo-blocked by Betcoin:
- United Kingdom of Great Britain and Northern Ireland
- United States of America
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